Shipping
1- How are we carbon offsetting?
At FreshSheets, we're committed to not just minimizing our impact on the environment, but actively improving it. That's why we've partnered with We Are Neutral to offset the carbon footprint of our entire business.
The carbon emissions resulting from the production and shipping of FreshSheets orders are counterbalanced through a variety of impactful initiatives. These include planting native trees, implementing energy upgrades for low-income families, supporting urban agriculture, diverting waste from landfills, capturing methane from landfills, conducting vehicle fuel efficiency tune-ups, and delivering extensive environmental education.
2- Does FreshSheets carbon offset their shipping?
Yes, at FreshSheets, we take our environmental responsibilities seriously. We've partnered with We Are Neutral to offset the carbon footprint of our entire business, including the emissions generated from producing and shipping FreshSheets orders. Our efforts to balance these emissions include initiatives such as planting native trees, providing energy upgrades for low-income families, fostering urban agriculture, diverting waste from landfills, capturing methane from landfills, conducting vehicle fuel efficiency tune-ups, and delivering extensive environmental education.
3- My FreshSheets Laundry Detergent Eco Sheet didn't fully dissolve.
If you notice residue from your FreshSheets Laundry Detergent Eco Sheet after completing a load of laundry, here are some helpful tips to prevent this from occurring:
- Ensure your machine is not overloaded. An overloaded machine can restrict the proper dissolution of the Eco Sheet.
For top-loading machines with a detergent compartment:
- Tear your Eco Sheet into smaller pieces and place them in the compartment designated for liquid detergent. As water enters the machine, it will dissolve the sheet, distributing it into your drum just as it would with liquid detergent.
For top-loading machines without a detergent compartment:
- Tear the Laundry Detergent Eco Sheet into smaller pieces and add them to your load after placing your clothes in the machine. Make sure the pieces are positioned on top of your clothes where the water enters the machine. This placement ensures the Eco Sheet dissolves completely at the start of the wash cycle.
For front-loading machines:
- Tear your Eco Sheet into smaller pieces and put them in the compartment used for liquid detergent. If water flow causes residue to remain in the compartment, consider removing the tray for future loads and directly placing your Eco Sheets in this space. This adjustment can help ensure the sheets dissolve fully.
4- How does the satisfaction guarantee work?
At FreshSheets, our satisfaction guarantee is straightforward. If you're not completely satisfied with your purchase for any reason, we're here to make things right. Simply reach out to us, and let us know about your experience. Depending on your specific situation, we will either send you a replacement product or provide a refund for your order.
We value your feedback greatly and may ask a few questions to better understand your experience. Additionally, if your product arrived damaged, unusable, or not as expected in any way, we would greatly appreciate it if you could send us a photo of the product. Your satisfaction is our top priority, and we're committed to ensuring you have a positive experience with FreshSheets.
5- What is your refund policy?
Our refund policy and satisfaction guarantee at FreshSheets are designed to be straightforward and customer-friendly. If you find yourself unsatisfied with your purchase for any reason, we encourage you to get in touch with us. Depending on your specific situation, we will either offer you a replacement product or issue a refund for your order.
Should you opt for a refund, it will be processed back to the card used for the original purchase. You can expect the refund to appear in your account within 7-10 business days. If you do not see your refund within this timeframe, please contact us immediately so we can ensure that it is processed correctly.